SpotOn We install and support
Marketing Tools with Caveats
SpotOn offers strong loyalty and marketing features, but widespread billing complaints and contract issues mean you need to stay vigilant.
Key Features
🎁
Loyalty
Built-in rewards program.
📧
Marketing
Email & SMS campaigns.
⭐
Reviews
Reputation management.
Why We Like It
- ✓ Strong loyalty and marketing automation
- ✓ Good customer database for VIP tracking
- ✓ QR ordering option for busy periods
Things to Consider
- ⚠️ Frequent billing discrepancies - check statements monthly
- ⚠️ 3-year contracts with expensive early termination
- ⚠️ Handheld connectivity issues during peak times
- ⚠️ Tabs reported disappearing randomly
- ⚠️ Support can be slow - appointments instead of immediate help
Pricing Structure
Hardware
Custom
- Varies by setup
Software
$65/mo
- Base package
- Watch for hidden fees
* Pricing is estimated and subject to change based on processing volume and hardware packages.
Is SpotOn Right For You?
Marketing-focused restaurants willing to monitor billing closely
Expert Implementation
We install and support
Our Take
We've seen too many billing complaints to recommend SpotOn without warning. If you go this route, review your statements every single month.
🤝
Partner Recommendation
Only purchase SpotOn through an authorized partner/dealer who can advocate for you when billing issues arise.